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PASSENGER ACCOUNTS

Delete your
account.

Request deletion of your White Taxi Glasgow passenger account and eligible personal information.

Effective 21 September 2026 · Version 2026-09-21

1. Send your request

Email bookings@whitetaxiglasgow.co.uk from your registered email address with the subject “Passenger account deletion request”. Tell us the name and telephone number on the account so we can locate it.

2. Keep sensitive information private

Do not email your password, card details or identity documents. If extra evidence is needed, we will explain a secure way to provide it.

3. Verification

We will verify that you control the account or the Apple, Google or Facebook identity linked to it before deletion. This protects accounts from unauthorised requests.

4. What we delete

After verification, we close the passenger account, revoke active sessions and push-notification tokens, remove linked social identifiers and delete or anonymise personal information that is no longer required.

5. Information we may retain

We may retain limited booking, payment, accounting, fraud-prevention, safety or legal records where the law or a legitimate dispute requires it. Retained information is restricted and is not used for marketing.

6. Provider connection

You may also remove White Taxi Glasgow from your Apple, Google or Facebook account settings. Removing the provider connection does not by itself delete records we must lawfully retain.

7. Timing

We normally complete a verified request within one month. If a complex request needs more time, we will explain why and provide an updated date.